FAQ

  1. When will my orders be delivered?

    • Orders are typically delivered within 4-13 days. The delivery time may vary depending on your location and the product.

  2. What are the shipping costs?

    • Shipping is free for all orders within the USA. For international orders, we charge a flat $30 fee for express delivery. If you have any questions, contact us at contactus@choosenjewelry.com

  3. How does the process of product returns and exchanges work?

    • We offer 15 days free returns. For information on returns and exchanges, please review our Return Policy.

  4. Which payment methods do you accept?

    • We accept various payment methods, including credit cards and debit cards.

  5. How can I choose a gift wrapping option?

    • Unfortunately, we cannot offer gift wrapping.

  6. What is the return period for products?

    • You have 15 days to initiate a return. For detailed information, please visit our Return Policy.

  7. How can I contact customer service?

    • You can reach our customer service through our Contact Us page or by emailing contactus@choosenjewelry.com

  8. How can I stay updated on promotions and discounts?

    • Subscribe to our newsletter for the latest promotions, or follow us on social media for updates.

  9. Are the actual colors of the products the same as in the photos?

    • Colors in photos may vary depending on monitor settings. Refer to product descriptions for accurate color information.

  10. How can I return my products?

    • For details on the return process, please visit our Return Policy.

  11. Why are products priced differently in various categories?

    • Prices vary based on product features, materials, and design. For more information, check product descriptions.

  12. How can I track my products?

  13. How do I receive returned products?

  14. What is your privacy policy?

  15. How do I use campaign coupons?

    • Enter your campaign coupons on the payment page to redeem them.

  16. How can I find out my tracking number?

    • Your order tracking number will be sent to your e-mail address when it is ready.

  17. Why aren't the measurements of the products provided?

    • Product measurements are specified in the product descriptions. For more information, review the product details.